Legal

Privacy Policy

Last updated: January 1, 2026

1. Introduction

Lead Continuity LLC, doing business as (DBA) Plenum AI Systems ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect information obtained through our website ("Site") and our services ("Services"). By using the Site or Services, you consent to the practices described in this policy.

2. Business Information

Lead Continuity LLC
Doing Business As (DBA): Plenum AI Systems
Address: 30 N Gould St Ste N, Sheridan, WY 82801
Phone: +1 (307) 296-4737
Email: contact@plenumaisystems.com
EIN: [EIN PENDING]

3. Data Controller

Lead Continuity LLC DBA Plenum AI Systems acts as both a data controller (for website visitors and business contacts) and a data processor (for client customer data processed through our AI systems). For all data inquiries, contact us at contact@plenumaisystems.com.

4. Information We Collect

4.1 Information You Provide Directly

  • Contact Form Data: Name, email address, business name, phone number (optional), industry, and any message you submit through our contact form.
  • Email Communications: Any information you provide when you email us directly.
  • Client Onboarding Data: Business details, technical infrastructure information, and service preferences provided during the engagement process.
  • SMS Consent: If you opt in to receive text messages via our contact form, we record your consent for compliance purposes.

4.2 Information Collected Automatically

  • Log Data: IP address, browser type, operating system, referring URLs, pages visited, access dates and times.
  • Cookies: Our Site may use essential cookies for basic functionality. We do not use third-party tracking cookies or advertising cookies.

4.3 Data Processed on Behalf of Clients

When providing our AI services, we process data on behalf of our clients, including:

  • Customer contact information (names, phone numbers, email addresses) from client databases.
  • Call recordings and transcripts (for Sales Grader service).
  • SMS and email communication logs.
  • Lead form submissions from advertising platforms.

This data is processed solely for the purpose of providing the contracted Services. Lead Continuity LLC DBA Plenum AI Systems does not independently own or control this data.

5. How We Use Your Information

  • To respond to inquiries submitted through our contact form or email.
  • To provide, maintain, and improve our Services.
  • To communicate with clients regarding their engagement, including service updates and billing.
  • To send SMS messages to contacts who have provided explicit consent, including appointment reminders, lead follow-up, service notifications, and promotional offers.
  • To comply with legal obligations and enforce our Terms of Service.
  • To detect, prevent, and address fraud, abuse, or technical issues.

6. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with third parties only in the following limited circumstances:

  • Service Providers: Trusted third-party hosting providers (e.g., VPS providers) necessary to deliver the Services. All service providers are bound by contractual data protection obligations.
  • SMS Carriers: Phone numbers and message content are shared with SMS carrier partners solely for the purpose of delivering messages to contacts who have opted in.
  • Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Lead Continuity LLC, our clients, or the public.
  • With Your Consent: When you provide explicit consent to share your information with a specific third party.

6a. SMS/Text Messaging — Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Retention

  • Contact Form Submissions: Retained for up to 12 months for correspondence purposes, then deleted.
  • Client Data: Retained for the duration of the active engagement. Upon termination, client data is exported within 5 business days and deleted from our servers within 30 days of written confirmation of receipt.
  • SMS Consent Records: Retained for as long as consent is active and for up to 4 years after opt-out for compliance purposes.
  • Log Data: Retained for up to 90 days for security and debugging purposes.

8. Data Security

We implement technical and organizational measures to protect your data, including:

  • Encryption in transit (TLS) and at rest (AES-256).
  • Access controls limiting data access to authorized personnel only.
  • Regular security audits and vulnerability assessments.
  • Infrastructure hosted on reputable cloud providers with SOC 2 compliance.

No electronic transmission or storage method is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Data Subject Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request a machine-readable copy of your data.
  • Opt-Out: Opt out of marketing communications at any time by contacting us or replying STOP to any SMS message.

To exercise any of these rights, contact us at contact@plenumaisystems.com. We will respond within 30 days.

10. SMS/Text Messaging Consent

We obtain your consent to send SMS/text messages through optional, unchecked opt-in checkboxes on our website forms. By submitting your phone number and selecting the SMS consent checkbox, you agree to receive SMS messages from Lead Continuity LLC DBA Plenum AI Systems related to appointment confirmations, reminders, service updates, and other communications you request. Consent is not a condition of purchase.

11. SMS Opt-Out & Help

You may opt out of receiving SMS messages at any time by replying STOP. After replying STOP, you may receive a final confirmation message, and no further SMS will be sent. For assistance, reply HELP or contact support at contact@plenumaisystems.com or +1 (307) 296-4737.

12. International Data Transfers

Lead Continuity LLC operates globally. Your data may be transferred to and processed in countries outside your country of residence, including the United States. When we transfer data internationally, we implement appropriate safeguards to ensure your data receives adequate protection.

13. Children's Privacy

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children under 18. If we become aware that we have collected data from a child under 18, we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our Services after changes take effect constitutes acceptance of the updated policy.

15. Contact

For questions, concerns, or data requests related to this Privacy Policy, contact:

Lead Continuity LLC DBA Plenum AI Systems
30 N Gould St Ste N, Sheridan, WY 82801
contact@plenumaisystems.com
+1 (307) 296-4737